FAQ

1. Where do you ship?
We ship worldwide, to almost every country.

2. How long does delivery take?
Delivery times vary depending on your location. You will see the estimated delivery at checkout and in your confirmation email.

3. How can I track my order?
Once your order is shipped, you will receive a tracking link by email. You can also check tracking on our “Track Your Order” page.

4. Can I change or cancel my order?
If your order has not been processed yet, our team can help. Contact us as soon as possible at support@buytrend.app.

5. What if my item arrives damaged or incorrect?
Just email us within 48 hours with photos and your order number. We will replace or refund your item quickly.

6. Do you offer refunds or returns?
Yes — please check our “Refund Policy” page for full details.

Frequently Asked Questions

Do you ship internationally?

Yes, we offer international shipping to customers worldwide. All orders are carefully processed and shipped with reliable carriers, and tracking information is provided so you can monitor your package from dispatch to delivery. Shipping times may vary depending on your location.

How long does shipping take?

Orders are processed within 1–3 business days. Delivery times typically range from 5–14 business days, depending on your location and the shipping method selected.

How can I track my order?

Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your order through our order tracking page.

What payment methods do you accept?

We accept all major credit and debit cards, as well as secure payment options such as Apple Pay, Google Pay, PayPal, and Klarna, depending on your location.

What is your return & refund policy?

We accept returns on most items within 30 days of delivery.

Returned items must be unused, unworn, unwashed, and in their original condition with tags and packaging.

Final-sale items, clearance items, and hygiene-sensitive products are non-returnable.

EU returns are free using our prepaid return label. Returns from outside the EU require the customer to cover return shipping costs.

Refunds are processed within 2–3 business days after we receive the return and are issued to the original payment method.

If your item arrives damaged or incorrect, contact us within 48 hours with photos, and we’ll resolve it immediately.

How can I contact customer support?

You can contact our support team anytime at support@buytrend.app. We aim to respond to all inquiries within 24 hours (often faster).

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